Visitor Question

Pharmacy sold hair dye that burned skin and caused hair loss…

Submitted By: Monica (New York)

Two days ago I purchased and used hair dye from a large retail pharmacy chain store. The dye chemicals burned my head and neck and caused hair loss. I checked the box and found that the store sold me hair dye that expired 13 years ago!

I have experienced nausea, dizziness, and worry that there may be permanent effects to my health, but I do not have health insurance to make a doctors visit. It has been 3 days and I still have red rashes on my head and neck and scarring skin.

What can I do? Are they responsible for paying to send me to the doctor? How do I get them to pay for it? Thank you for any information you can give.

Disclaimer: Our response is not formal legal advice and does not create an attorney-client relationship. It is generic legal information based on the very limited information provided. Do not rely upon the information in our response, or anywhere else on this site, when deciding the proper course of a legal matter. Always get a personalized case review from a local attorney.


Dear Monica,

Don’t waste time. Take multiple photographs of your injuries. Next, preserve the packaging and receipt for the hair dye.

Seek immediate medical treatment. You don’t need insurance to be treated at your local state or county hospital. The sooner you seek medical treatment, the sooner you will begin healing. Just as important, your medical treatment will be a substantial factor in an injury claim you may subsequently have against the retail pharmacy.

Once you receive medical treatment, contact several local personal injury attorneys in your area. Most will not charge for initial office consultations. From the facts you present you appear to have the basis of a very strong personal injury claim. Once you find an attorney with whom you have confidence, he or she will contact the retail pharmacy and begin the process of your claim.

In most injury cases with facts as clear as yours their is always likelihood those cases will not go to trial, and will instead be settled.

The above is general information. Laws change frequently, and across jurisdictions. You should get a personalized case evaluation from a licensed attorney. Find a local attorney to give you a free case review here , or call (888) 647-2490.

Best of luck,

Published: November 22, 2013

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