Visitor Question

Rental car agency refusing to pay for damage to my truck?

Submitted By: Susan (Litchfield Park, AZ)

My parked truck was hit by a person driving a rental car. The driver left a note and a police report was filed. The rental car agency won’t give us any insurance information until the rental car driver returns the car. But he car in not scheduled to be returned for another 2 weeks.

We are not able to drive our truck! We can’t wait 2 weeks to get transportation. What should we do? Are they allowed to wait like that before providing any information?

Disclaimer: Our response is not formal legal advice and does not create an attorney-client relationship. It is generic legal information based on the very limited information provided. Do not rely upon the information in our response, or anywhere else on this site, when deciding the proper course of a legal matter. Always get a personalized case review from a local attorney.


Dear Susan,

There is no legal requirement compelling a rental car agency to disclose personal information about a customer. Rental car companies routinely refuse to give third parties information about customers, especially their personal information. This is done in an effort to avoid legal liability.

The only way to compel the car agency to disclose the customer’s personal contact information is to file a lawsuit and then subpoena the information.

The above is general information. Laws change frequently, and across jurisdictions. You should get a personalized case evaluation from a licensed attorney. Find a local attorney to give you a free case review here , or call (888) 647-2490.

Best of luck,

Published: April 10, 2015

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