Rental car agency refusing to pay for damage to my truck?

by Susan
(Litchfield Park, AZ)

My parked truck was hit by a person driving a rental car. The driver left a note and a police report was filed. The rental car agency won't give us any insurance information until the rental car driver returns the car. But he car in not scheduled to be returned for another 2 weeks.

We are not able to drive our truck! We can't wait 2 weeks to get transportation. What should we do? Are they allowed to wait like that before providing any information?

Visitor Question:
Disclaimer: Information provided in our response is NOT formal legal advice. It is generic legal information based on the very limited information provided. Under no circumstances should the information in our response, or anywhere else on this site be relied upon when deciding the proper course of a legal matter. Our response does NOT create an attorney-client relationship. Always get a formal case review from a licensed attorney in your area.

ANSWER for "Rental car agency refusing to pay for damage to my truck?":

Susan (Litchfield Park, AZ):

There is no legal requirement compelling a rental car agency to disclose personal information about a customer. Rental car companies routinely refuse to give third parties information about customers, especially their personal information. This is done in an effort to avoid legal liability.

The only way to compel the car agency to disclose the customer’s personal contact information is to file a lawsuit and then subpoena the information.

The above is general information. Laws change frequently, and across jurisdictions. You should get a personalized case evaluation from an attorney licensed in your state. Find a local attorney to give you a free case review here, or call (888) 647-2490.

Best of luck,

Judge Calisi

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