Visitor Question

Burned by coffee machine that was held together with masking tape!

Submitted By: Carmen (Clearwater, FL)

I was getting coffee/Cappuccino from a machine at a WAWA convenience store. The top of the machine fell onto may hand and knocked the cup of coffee over. The boiling hot water continued to dispense onto my hand. I yelled to the guy at the food station that I was burnt and the machine fell on my hand.

He gave me some burn heal and called the manager. I came to find out the problem was the machine was being held together with masking tape of all things! I was furious. He acted like it was nothing. I asked him why would a coffee machine be taped together and he said because it didn’t latch properly.

Then a women came to get coffee and I was furious that he let her use the machine. I pulled out my camera and snapped a picture. I ordered him to put an out of order sign on the machine. He said well I was trying to file your complaint. His attitude was all wrong. He was trying to minimize what happened.

I was burnt, but nothing worth going to the hospital about. I reported it to the corporate office, and I’m in shock how could they knowingly allow people to use this machine? Do I have a case? Can anything be done legally about this hazardous practice? What are some legal options here? Thank you.

Disclaimer: Our response is not formal legal advice and does not create an attorney-client relationship. It is generic legal information based on the very limited information provided. Do not rely upon the information in our response, or anywhere else on this site, when deciding the proper course of a legal matter. Always get a personalized case review from a local attorney.


Dear Carmen,

Unless you sustained an injury serious enough to require medical treatment, you likely do not have the basis of a personal injury claim. You certainly have a right to be shocked at the actions of the store manager, but absent compensable injuries, your recourse is limited, and with no basis in fact for a lawsuit.

Additionally, while you “ordered” the manager to put out an out-of-order sign, he was not legally bound to do so.

You were certainly right in contacting the corporate office. While WAWA has chain stores throughout much of the country, WAWA does not offer franchises. Instead the WAWA cooperation owns and manages its own stores.

WAWA has a website where customers and other interested parties can file suggestions or make comments about WAWA operations.

Learn more here: Gas Station Injury Claims

The above is general information. Laws change frequently, and across jurisdictions. You should get a personalized case evaluation from a licensed attorney.

Find a local attorney to give you a free case review here, or call 888-972-0892.

We wish you the best with your claim,


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