Visitor Question

Injured at a Fast Food Chain Restaurant…

Submitted By: John (Peoria, Illinois, USA)

I was walking from the conjoined gas station into a major chain fast food restaurant and didn’t notice a puddle of soda on the floor. I stepped into it and slipped. As I attempted to regain balance my arm slid against the metal island which holds the soda fountain. I got a gash on my arm 2.5″ long and almost an inch deep, through muscle tissue and a vein.

I was taken to the Emergency Room and got 23 stitches, and I almost needed a blood transfusion because I lost so much blood.

What can I do to get compensated for this serious injury? If I have a scar should I ask for more money? Thank you.

Disclaimer: Our response is not formal legal advice and does not create an attorney-client relationship. It is generic legal information based on the very limited information provided. Do not rely upon the information in our response, or anywhere else on this site, when deciding the proper course of a legal matter. Always get a personalized case review from a local attorney.


Dear John,

The bad news is that you were seriously injured. The good news is you can do something about it. If you were taken to the hospital the gas station/major chain must have created an Incident Report of some type. Additionally, you have the emergency room Admitting Chart, as well as access to the on-call physicians’Medical Narratives.

Start by getting the gas station’s number. It’s usually on the front window by the door. Then go online and find out where the company headquarters is located. Send them a certified letter, return receipt requested. The letter should not be mean or threatening.

Something like this should work…


Dear Sir/Madam:

On (Date) I was a customer at your store number (Store Number). I was seriously injured when I unknowingly stepped into a puddle of spilled soda. While falling my arm grazed the metal island protruding from the soda machine.

I suffered a serious laceration to my arm. I was immediately taken to the (Name of Hospital’s) emergency room where 23 stitches were required to close the gash in my arm.

The injury caused me to endure serious pain and discomfort. Additionally I may require plastic surgery.

Please have someone contact me as soon as possible to make arrangements to compensate me for my injuries.

You can reach me at:

(Address) – (Telephone Number) – (Email).

Yours truly, (Name)


You should receive a letter or telephone call from someone within 30 days. Be patient. You don’t have to threaten them. They deal with these matters all the time.

If, after 30 days you haven’t heard from them, you might consider seeking the advice of a personal injury attorney. Most personal injury attorneys do not charge for an initial office consultation.

Learn more here: Restaurant Liability for Injuries

The above is general information. Laws change frequently, and across jurisdictions. You should get a personalized case evaluation from a licensed attorney.

Find a local attorney to give you a free case review here, or call 888-972-0892.

We wish you the best with your claim,


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