Take a look at our sample demand letter for injuries at a negligent beauty salon. Get practical tips for drafting your demand for injury compensation.
Thousand of men and women visit beauty salons every day for hair and nail care, massages, skin treatments, and other personal services.
Most customers walk out of a beauty salon feeling and looking terrific. But when things go wrong, the results can be devastating.
Beauty salon mistakes can result in burns, scars, infections, and other painful injuries.
If you suffered injuries from the negligence of beauty salon staff, you’re entitled to seek compensation for your injuries and emotional distress. That usually means dealing with the salon’s insurance company.
Severe injury claims, like permanent scarring, should be handled by an experienced personal injury attorney to maximize the victim’s compensation.
Relatively minor injury claims can be handled directly with the insurance company, once you become familiar with the claims negotiations process.
After your injuries are healed, you’ll kick off active negotiations with a demand letter to the insurance company.
Take an in-depth look at How to Write an Effective Compensation Demand Letter.
Assemble a Complete Demand Packet
You’ll need to gather evidence to support your injury claim and prove the beauty salon is at fault for your injuries. Types of evidence include:
- Medical bills and records
- Receipts for out-of-pocket expenses
- Witness statements
- Lost wages statement
To get started on your demand letter, use the bills, receipts, and wage loss statements to calculate the value of your injury claim.
Draft an Impressive Demand Letter
With a little attention to detail, there’s no reason you can’t draft a demand letter that is as professional-looking and impressive as one written by an attorney.
- Use the word processor functions to check grammar and spelling
- Verify the spelling of names and addresses
- Check your math and make sure dollar amounts are correct
- Print your letter on good quality white or ivory-colored paper
Your demand letter should include:
- Statement of Facts: Describe in detail how you were injured
- Liability: Explain why the salon is liable for your injuries
- Injuries: Describe your injuries and how they affected your life
- Damages: A cost list of everything you can claim for damages
After signing the letter in blue or black ink, make a copy of the full demand packet for your injury claim files.
Send the packet by USPS certified mail, return receipt requested. When the green card comes back, attach it to your copy of the letter.
Sample Beauty Salon Injury Demand Letter
Our sample demand letter to the insurance company includes helpful tips for writing your own demand for injury compensation. This sample features a fictional beauty shop victim who was badly burned by a negligent hairdresser.
Click for practical hints about writing your demand letter.
523 Red Brick Rd.
San Francisco, CA 32520
September 4, 2020
Traditional Insurance Company
1001 High Street
Boston, MA 02108
Attn: Ann Smith
Your Insured: Radiant Beauty Salon
Re: Injury on July 10, 2020
Claim Number: PL003488
FOR SETTLEMENT PURPOSES ONLY
Dear Ms. Smith:
As you know, I was seriously injured on July 10, 2020, at the Radiant Beauty Salon when I suffered excruciating burns to my entire scalp because of a negligent hairdresser.
I had to have emergency treatment for the extensive chemical burns to my scalp, and was forced to miss ten days of work.
I arrived at the Radiant Beauty Salon for my scheduled appointment to have my hair colored and cut. I chose to have my hair professionally colored because I expected the job to be done carefully and correctly.
My hair had never been colored before, and I came to the salon with clean hair and no other products on my hair or scalp.
I could not have anticipated that a licensed hairdresser would not only leave me with grotesque, unnaturally colored hair but would inflict horrifically painful burns to my entire scalp.
As a result of your insured’s negligence, I sustained damages including medical bills, out-of-pocket expenses, lost wages, and pain and suffering.
STATEMENT OF FACTS
On July 10, 2020, I visited your insured’s beauty salon located on Apple Street in San Francisco. This was the first time I visited your insured’s salon. I booked my appointment with Radiant Beauty Salon based on favorable online reviews from other customers. I was scheduled to have my hair done by a stylist named Tiffany.
Tiffany spent several minutes discussing the cut and color I wanted for my hair. She showed me swatches of hair samples and explained she’d use “permanent” hair dye. I told her I’d never had any coloring or chemical treatments to my hair before.
Tiffany did not suggest a patch test to check for reactions to the proposed dye. I have since learned that all hair-dye manufacturers recommend a patch test before using their products. It would only have taken an additional fifteen minutes, but Tiffany didn’t bother.
I was draped in a cape and Tiffany began applying the color, section by section. I could hear her cell phone repeatedly vibrating.
Tiffany had applied dye to about half my hair when she began to put down the applicator brush and text on her phone between sections. It took her another half hour to finish applying dye to the rest of my hair, while the first half of my hair was already processing.
When she finally finished adding the dye to my hair, she set a timer for 30 minutes and said she’d be back to check how the color was developing.
When the timer went off, I was already starting to feel some irritation on the side of my scalp, where the dye had been applied first. I waited and waited, but Tiffany was nowhere to be seen.
I didn’t know what was normal, and I trusted the stylist to know how long to leave the dye on my head. But after another 30 minutes, I couldn’t take it anymore. I begged another employee to help me get the dye off because my head was burning so bad.
My entire head felt like it was on fire. By this time, the dye had been on half of my scalp for 90 minutes and on the other half for a full hour.
I later learned that the standard processing time for permanent hair color is 30 minutes, with a maximum of 45 minutes in special circumstances. I’ve enclosed copies of industry standards I found online.
The person I’d asked to help me, whose name was Lulu, asked how long my hair had been processing. I told her it had been an hour since Tiffany set the timer and left. Lulu was so shocked she blurted out, “Oh, crap!”
Lulu immediately took me to the shampoo bowl and began rinsing and washing the dye from my hair. My scalp was so inflamed it hurt for her to touch me.
She tried to be gentle and kept saying, “I’m sorry, Baby, but we got to get this out of your hair.” I was in tears and so was Lulu, because she knew she was hurting me.
After the dye had been rinsed from my hair, Lulu carefully wrapped my wet hair in a towel. At this point, I was sobbing. Lulu went to get the manager, Kevin Sinclair.
That’s when Tiffany came rushing back. She was angry that the manager had been called over and informed everyone that she had been taking care of a problem at home. Like that was a good excuse!
Mr. Sinclair apologized profusely and asked what I wanted to do. I was beside myself. My scalp hurt so bad there was no way I could tolerate having my hair combed and cut, much less endure the heat of a blow dryer.
He could see how upset I was. He offered me a coupon for a free pedicure. Distraught, I gathered my things and walked out of the salon with my hair still wrapped in a towel. I was in tears.
When I got home, I carefully removed the towel and looked in the mirror. Half of my hair was a ghastly, brassy color, all my hair looked damaged, and my head was still on fire.
INJURIES AND TREATMENT
I asked my roommate to drive me to the General Hospital emergency department. I was examined and treated by Doctor Avery Allen.
After a thorough examination, Dr. Allen told me I had chemical burns over 90 percent of my scalp, including significant second-degree chemical burns over 60 percent of my scalp. The burns were a direct result of the application and duration of the hair dye to my hair and scalp.
Dr. Allen applied a medicated gel to my scalp to soothe the burn and prevent infection. I was ordered to reapply the gel three times a day for five days. The doctor prescribed acetaminophen with codeine to help with pain for the first few days.
After six days, the pain had diminished, but the burned areas were covered in itchy scabs. It was miserable and disgusting.
The doctor had warned me this would happen and told me to take Benadryl to cope with the itching. At that point, I was allowed to wash my hair with mild baby shampoo carefully. The Benadryl made me sleepy but was the only way I could tolerate the maddening itching.
Between the pain, itching, and the fact that my hair looked nasty and unkempt, I missed ten days of work because of your insured’s negligence. Copies of the doctor’s notes, including the order to excuse me from work, are enclosed.
I have been employed as a receptionist for the accounting firm of Smith and Jones, L.L.P., for five years. Before your insured’s negligence chemically scalded me, I had an excellent attendance record.
As a receptionist for a prestigious firm, I’m often the first person to greet our clients. I need to maintain a neat, clean, and professional appearance.
Because of your insured, I was in no condition to perform my duties. The pain and itching from horrible chemical burns made it impossible for me to concentrate, much less smile and make small talk with clients.
The ten days I was off from work were pure torture. I looked and felt so bad; I couldn’t wash my hands in the bathroom without bursting into tears at the sight in the mirror. I went several days without much sleep because it hurt to lay my head on a pillow. Losing a third of my pay for the month only added insult to injury.
I went to the Radiant Beauty Salon to update my appearance with a fresh, sophisticated style and color for my healthy shoulder-length hair. Instead, I was left with damaged, bedraggled hair with large sections of brassy, uneven, orange streaks. I was too mortified to face my family, friends, or co-workers.
When the pain and itching had subsided enough to stand combing my hair, I went to a different hairstylist. I was terrified of another attempt at hair color, and my hair was so damaged, the only option was to have my hair cut short. I hate it. However, it was the only way to restore a professional appearance.
If not for the negligence of Radiant Beauty Salon, I would not have suffered days of terrible pain and itching, ten days of lost wages, and endured the humiliation of a significantly altered appearance.
The following is a list of my medical bills and other out-of-pocket costs related to my injuries. I have attached copies of the bills and receipts, along with a letter from my employer confirming my lost wages.
To compensate me for the physical pain, emotional distress, and the financial costs I suffered because of the negligence of your insured, I demand the total amount of $7,170 to resolve my personal injury claim.
Please respond within fifteen (15) business days. I appreciate your prompt attention to this matter.
Get the Legal Help You Need
The hardest part of negotiating an injury claim is dealing with the insurance adjuster. You can usually get to a fair settlement after a few rounds of offers and counteroffers, but sometimes the process breaks down.
If a negligent beauty salon has injured you, you likely endured significant emotional distress if your appearance was adversely affected.
If you get a belligerent adjuster who argues they don’t pay for “injured vanity,” it’s good to know you have the right to talk to an attorney.
You don’t have to settle for less, even when the adjuster says it’s their “final offer.”
It’s amazing how fast settlement negotiations get back on track when an attorney gets involved. The last thing the adjuster wants is a lawsuit against the business they insure.
Most injury attorneys don’t charge for their initial consultation. There’s no obligation and no cost to find out what a good attorney can do for you.
How Much is Your Injury Claim Worth?
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