Take advantage of these valuable negotiation tips to counter a low-ball personal injury settlement offer from the insurance company.
Negotiating with the insurance adjuster is the hardest part of handling your own personal injury claim.
After recovering from your injuries, you expect your claim to be paid promptly so you can get on with your life. What if you get a settlement offer from that’s too low? One that won’t even cover your medical bills, much less your pain and suffering?
Here’s where we unpack why insurance adjusters make low-ball settlement offers, how to reject unacceptable offers like a pro, and what you can do if negotiations stall.
Why Adjusters Make Low Settlement Offers
Leading up to the negotiation phase of the injury claim process, the adjuster will talk to the insured, interview witnesses, study the police report or incident report, look at photographs, and review your medical records.
The adjuster will compare their findings to the information you’ve provided in your settlement demand packet.
Factors That Affect Injury Compensation
Just as you calculated your claim’s value by combining your hard costs with an additional amount for your pain and suffering, the adjuster will also calculate what they think your claim is worth.
After the base calculations, the adjuster will make value changes based on a variety of factors. For example, the adjuster may believe:
- You share liability for the circumstances leading to your injuries
- Testing or treatments for your injuries were excessive or out of proportion
- Your injuries arise from a preexisting condition
- You made your injuries worse by delaying treatment or failing to follow doctor’s orders
- The number of days you missed work isn’t justified
Adjusters are generally skeptical of soft tissue injuries like whiplash injury claims. They also tend to put a higher value on medical treatments provided by a physician instead of a chiropractor.
The insurance company is only required to cover reasonable medical expenses.
Adjusters are very familiar with “accident doctors” who order repeated or unnecessary tests and therapy treatments to inflate your medical bills. If an “accident doctor” treats your injuries, you may end up on the hook for most of the inflated bills.
Most adjusters will start with a low-ball settlement offer for every claim as part of their negotiating strategy, regardless of factors affecting the value.
Rejecting a Low Personal Injury Settlement Offer
When you finally receive the first settlement offer, be prepared to see a low figure. The adjuster may claim you were partially at fault, or your injuries weren’t serious enough to merit the amount of medical treatment you received.
The adjuster is testing you. Some claimants jump at the first offer, just to get it over with. Others get mad, jump on the phone, and spout off information the adjuster can use against them.
For example, if the adjuster knows a claimant has unpaid bills piling up, or a large expense looming, they might drag out negotiations until the person is desperate enough to take a lower offer. Or, the person may reveal they want to settle before an upcoming vacation or family event.
If you’re not sure you want to continue negotiating with the adjuster, talk to a personal injury attorney about the value of your claim.
Don’t take a low offer personally. It’s just business. Review the offer and begin to compose your rejection letter. You’ll need to respond to each reason the adjuster gave for the low offer.
The adjuster doesn’t expect you to accept the first offer. The main purpose of your rejection letter is to move the negotiation forward. The adjuster’s offer and your reply letter are just part of the process.
Always work down, in small increments, from your initial demand. Never negotiate up from the adjuster’s low-ball offer.
Respond promptly and effectively to the adjuster’s letter so you can get on with discussing a realistic dollar amount for your settlement.
Sample Letter: Rejecting a Low Settlement Offer
Date of letter
Insurance company’s name
Insurance company’s address
Your date of birth
The claim number
Date of the injury
Dear Mr./Ms. (adjuster’s last name:)
I received your letter dated (date) with your offer of settlement. Unfortunately, the offer you made of ($ amount) is unacceptable.
I would appreciate your revisiting the facts of the (collision/slip and fall) that support my initial settlement demand.
The (police report/store incident report) clearly reflects the (officers’/store manager’s) determination of fault. Your insured was issued a citation for (following too closely/failing to stop/speeding). At all times, I was (driving/walking safely) when your insured (collided with my car/I slipped and fell on standing water).
I was injured as a direct and proximate result of the (collision/fall). I subsequently required the medical attention and treatment which is clearly and accurately detailed in my medical records, which you have in your possession.
The pain I’ve suffered due to your insured’s actions has been life-altering. I haven’t been able to do basic daily activities such as (dressing, caring for my child, driving) and have lost out on family moments that mean more to me than anything.
My injuries were real, as were my damages. My initial demand amount was fair based on those damages and based on my research of similar injury cases. My demand was based on the reasonable medical costs for treatment of my injuries and the subsequent losses I incurred.
You have presented no evidence contrary to the evidence I submitted to you.
In the spirit of compromise, and as an effort to amicably settle this matter, I will reduce my settlement demand to ($ amount). I’d prefer not having to litigate this claim. It would be much better for us to settle this matter fairly and promptly.
Please don’t hesitate to contact me with any questions. I look forward to hearing from you.
Getting Past a Low Settlement Offer
Most adjusters will take their sweet time in making personal injury settlement offers. Even though they’re under pressure to settle claims as quickly as possible, they’re under equal pressure to hold on to the insurance company’s money as long as possible.
Each adjuster’s negotiation style is different. Some are happy to leave you hanging. They want to see if you’ll start negotiating against yourself by making a reduced demand rather than wait for their offer.
Adjusters handle dozens of claims every day, and yours may not be at the top of their pile of files.
You’re the one who must keep things moving along – but don’t rush. Even though you can’t send your rejection letter until you receive the adjuster’s first settlement offer, you can be proactive and call the adjuster regularly until you get a reply to your demand.
Keep in mind that most states require insurance companies to negotiate injury claims in good faith, including responding to written correspondence in a reasonable time frame.
Ignoring your demand for more than a month may be an indication of bad faith negotiation tactics.
The Adjuster’s Settlement Authority
Sometimes the adjuster will say your demand exceeds their “authority,” meaning the highest amount the adjuster is allowed to offer to settle an injury claim.
Adjusters often cite their limited authority as a negotiation tactic. The adjuster’s pay and bonuses depend on how much money they save for the company, so they’ll pull out all the stops to get you to settle for less.
If you have a good strong case, with credible evidence to back up your demand, don’t worry about the adjuster’s “authority” level. Even if the adjuster can’t sign on off on a higher settlement amount, their supervisor can.
If the adjuster makes an offer over the phone, ask for confirmation of the offer in writing, along with their reasoning behind the dollar amount. You need to know how the adjuster came up with the amount so that you can address each point in your counteroffer.
Accepting a Reasonable Offer
Although it’s rare, claims adjusters do occasionally make realistic settlement offers at the start of negotiations. More commonly, you and the adjuster will go back and forth before reaching a compromise agreement.
Professional negotiators understand that a good settlement agreement happens when both sides give something up.
If you get a reasonable settlement offer, take it. Holding out for your full demand could cause you to end up with nothing. You never know what a jury will do. Filing a lawsuit is no guarantee of more money.
In some states, if you reject a fair offer of settlement and the case goes to trial, you may be responsible for paying the other party’s legal expenses if the jury awards an amount equal to or below the original offer of settlement.
Read more about what happens if you don’t accept a settlement offer.
Be realistic and consider every offer carefully.
When Claim Negotiations Stall
Watch out for the legal deadline, called the statute of limitations, for injury claims in your state. The adjuster knows if you haven’t settled your injury claim or filed a lawsuit before the deadline, you won’t be entitled to a dime.
If the adjuster won’t come off an unreasonably low settlement offer or tries to blame you for your injuries, don’t hesitate to speak to a personal injury attorney about your options.
Sometimes a letter from your attorney is all it takes to get a stubborn or lazy adjuster to make a satisfactory personal injury settlement offer.
Most injury attorneys don’t charge for their initial consultation. There’s no cost to find out what an experienced attorney can do for you.
Video: How to Counter a Low Settlement Offer
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